Voice
As businesses respond to market demands by increasing their collaboration and mobility capabilities, a secure, reliable voice network is more important than ever. At the same time, emerging technologies such as Voice over IP (VoIP) mean traditional voice systems are becoming obsolete. There are great opportunities to realign communications networks with changing business needs, and CSC is helping competitive enterprises to seize them.
CSC can help you refresh and future-proof your voice systems with a portfolio of core telephony, Internet Protocol (IP) telephony and call centre services that increase efficiency and lower costs.
Around the globe, we manage nearly one million voice ports, and this ability to provide voice and data services globally differentiates us from many of our competitors. Innovation also sets us apart: CSC has championed IP Telephony since its early days, recognising its ability to transform business performance.
We can help manage existing telephony infrastructure and converge legacy communications systems into an IP network that is easier to support and cheaper to run.
Services
- Core telephony services
- IP Telephony management and support
- Convergence planning and transition
- 24/7 Network Management Centre
- Support and maintenance
- Carrier management and telecom expense management
- Mobility and messaging applications
- Hosted voice services
- Incident management and resolution
- Advanced reporting
- Multimedia conferencing
- Call centre services
Case studies
Converging networks (PDF 239KB) cut operating costs by 16%.
Contacting CSC
Contact CSC to learn more about how our Infrastructure and Application Outsourcing services can benefit your organisation.