EarlyResolution Collections and Loss Mitigation
Ensure consistent results with Web-based scripting.
CSC's EarlyResolution® is a unique Web-based scripting application that guides collections counselors through a call with a delinquent borrower, delivering consistent results and efficient workout plans. As the leading default management suite, EarlyResolution can bring Collections and Loss Mitigation departments closer together to achieve significant productivity gains. The solution can provide customized treatments to current or delinquent borrowers and can be used for mortgage, second lien, auto or credit card products.
EarlyResolution offers a complete borrower profile, including the borrower's willingness and ability to reinstate the mortgage; workout recommendation based on predefined portfolio and investor rules as well as the borrower's current and future financial position; workout recommendations that have a higher probability of curing the delinquency; and consistent application of portfolio and investor rules by the Collections and Loss Mitigation staff.
Key Features of EarlyResolution:
- Business Rules Engine – Intuitive user interface for configuring and managing business rules lets you define the rules that execute default processes based on portfolio and investor compliance requirements.
- Custom Workouts and Hierarchy – Tailored multi-phase workouts are based on environmental or regulatory events and prioritized workout preference order.
- Audit Trail – Automatically generated audit trail eliminates manual call wrap time.
- Credit Report Integration – Real-time credit reports are integrated into the financial discussion with a borrower. Maintain your existing credit bureau relationships or leverage CSC's.
- Workflow – Define and automate loss mitigation process steps. Driven by management controls and based on current or future state organizational and operating practices.
- Reporting – Operational reporting helps you manage the entire collections/loss mitigation pipeline. Includes staff performance, productivity measures and trend analysis.
- Letter Generation – Letter templates in six different format options provide ability to launch letter distribution activities automatically with workflow.
- Flexible Messaging & Scripting – Custom reminders for external activities are inserted at desired loan status points.
- System-of-Record and Third-Party Interfaces – Seamless interaction exists between default management processes and third parties (credit bureaus, appraisers, portals, etc.) and systems of record (Fidelity MSP and Fiserv).
